Refund Policy

1. Refund eligibility window

You may request a full refund within 30 days of your initial purchase. Refund requests made after this period has passed may be declined, except where required by applicable local law.

The 30-day window applies to your first subscription purchase. Renewals or subsequent purchases are generally not eligible for a refund unless there is a critical failure of the Service.

2. When refunds may be approved

Refunds are intended to protect you in cases where the Service is not functioning as described, and our support team is unable to resolve the issue within a reasonable troubleshooting period. You are typically eligible for a refund if:

• There are service-wide outages that prevent normal use and cannot be resolved within a reasonable timeframe.
• You experience account activation issues where your payment is confirmed, but we cannot successfully provision your access.
• There are confirmed technical faults on our side, verified by our support team after standard diagnostics.

3. When refunds may be declined

Because VPN connectivity relies heavily on external factors, refunds may be declined in specific scenarios, including (but not limited to):

• Issues originating from your Internet Service Provider (ISP), your local router configuration, device settings, antivirus software, or active firewalls.
• Inability to access specific streaming platforms or third-party services, as these frequently update their own blocking mechanisms outside of our control.
• Failure to follow setup instructions provided by our team, or refusal to perform basic troubleshooting steps.
• Violation of our Terms of Service, including account abuse, sharing credentials, chargeback fraud, or any suspicious activity.

4. How to request a refund

If you believe you meet the criteria and are within the 30-day window, please reach out to our support team. Send an email to [email protected] containing the following information:

• Subject line: Refund request
• The email address or username associated with your VPNZONE account.
• The transaction reference or receipt number (if available).
• A brief description of the issue you are experiencing and the troubleshooting steps you have already tried.

5. Processing time

If your refund is approved, it will be processed and returned via the original payment method used for the purchase whenever possible.

Please note that the exact timing of when the funds will appear in your account depends entirely on your bank or payment provider. It typically takes between 3 to 10 business days for the transaction to fully clear.